Tata Commnication initiates good in Cloud Technology.

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Tata Communications initiates good on cloud technology to help clients increase productivity and cut costs on the back of solutions such as Customer Relationship Management (CRM) and e-mail.The solutions in that context of CRM just like human resource management coming on cloud, the demand for the technology will only grow, he added.

Cloud computing facilitates sharing of technological resources, software and digital information. It operates on a pay-per-use model, helping companies to cut costs as they do not have to invest heavily in infrastructure. TataCommunications, in partnership with Success Factors, has launched Human Capital Management (HCM) solution as part of its software-as-a-service (SaaS) portfolio.With this, enterpnural era will be able to align their workforces, execute business strategies, identify high and low performers and increase business productivity.

"Talent hunk, a productive workforce, business alignment and employee development are key areas of focus for any enterprise. Development and implementation of dedicated HR tools to address these issues is becoming increasingly important for enterprises that want to harness human resource.Providing these solutions on the cloud will help even smaller firms go in for technology without worrying about huge expenditure on infrastructure, he added.

The company also offers a cloud-based solution for global contact centre industry. Intelligent Call Routing (ICR) and Interactive Voice Response (IVR) products offer an integrated solution for routing and distributing calls across multi-geography and multi-site call centres.Routing takes place over a single, fully enabled IP platform, delivering business efficiencies and a superior customer experience.

Posted in: Cloud Computing, Tata Comm